Un Método para definir la Arquitectura de Procesos

In this paper we present a method for systematically defining the process architecture of any organization. We begin by presenting a detailed interpretation of the upper levels of Zachman’s framework, providing an answer to the cell formed by the intersection of the perspective of the Planner (row 1) and the dimension of Function (column 2). Our method consists of four steps: capturing the organizational structure; exhaustively analyzing the flow of information between the different organizational units, customers, and providers, allowing for a high-level understanding of the organization’s operation; identifying and modeling the configuration of value that best adapts itself to the creation of value for the organization (value chain, workshop, or network); and, given the specified value configuration, identifying, defining, and interrelating the different essential processes.